Information We Collect

• Account and contact details, such as name, email address, workspace membership, authentication events, and support messages.
• Workspace content you provide or create, including uploaded recordings, generated transcripts, speaker labels, clips, exports, approval records, and publishing receipts.
• Connector and integration data, such as OAuth tokens, connected channel metadata, MCP access tokens, and publishing status from services you choose to connect.
• Billing and plan information needed to manage checkout, subscriptions, invoices, credit balances, and entitlement checks.
• Usage, device, log, and analytics data, including page views, app events, IP-derived security signals, browser information, errors, and performance diagnostics.

How We Use Information

• Operate the BitterClip website, hosted app, transcript workspace, clipping tools, rendering pipeline, publishing workflows, and AI assistant connector.
• Transcribe, diarize, analyze, render, package, publish, and help you verify media and transcript-derived clips.
• Authenticate users, enforce account roles, process billing, prevent abuse, debug failures, and provide support.
• Improve reliability, product quality, security, onboarding, and public documentation.

AI, Media, And Provider Processing

• BitterClip may send recordings, extracted audio, transcripts, prompts, metadata, rendered clips, or related operational data to infrastructure and AI/media providers when needed to deliver transcription, speaker analysis, rendering, storage, billing, support, or publishing features.
• Connected publishing services, such as YouTube, LinkedIn, or X, receive only the content and account authorization needed for actions you approve or trigger.
• BitterClip does not sell your recordings, transcripts, clips, or account data.

How We Share Information

• With service providers that host, store, process, analyze, secure, bill, or support BitterClip.
• With connected third-party services when you authorize an integration or publish content through that service.
• When required by law, legal process, security needs, rights protection, or a business transfer such as a merger, acquisition, or asset sale.

Retention And Deletion

• We keep account and workspace data for as long as needed to provide BitterClip, comply with legal obligations, resolve disputes, preserve receipts, enforce agreements, and maintain security.
• You may ask us to delete your account or workspace data. Some backups, logs, receipts, billing records, and security records may remain for a limited period where required or operationally necessary.
• Disconnecting a publishing integration stops new use of that authorization, but content already published to a third-party service remains governed by that service.

Your Choices

• You can update account information, disconnect publishing channels, revoke connector tokens, and request access, correction, export, or deletion by contacting us.
• You can use browser and device controls to limit cookies or analytics collection on the public site.
• You can revoke third-party app access through the connected provider, such as LinkedIn, Google, or X account settings.

Security

• We use administrative, technical, and organizational safeguards designed to protect BitterClip data, including access controls, encrypted secrets, account roles, audit-oriented receipts, and secure transport.
• No internet service can guarantee perfect security. Please contact us quickly if you believe your account or workspace has been compromised.

YouTube API Services